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• Table of Contents - 92KB

• Acknowledgement, Abbreviations and Data Notes, Foreward - 78KB

• Overview - 240KB

• Chapter 1:Services can work for poor people but too often they fail - 246KB

• Chapter 2: Governments should make services work - 255KB

• Chapter 3: The framework for service provision - 238KB

• Chapter 4: Clients and providers - 207KB

• Chapter 5: Citizens and politicians - 248KB

• Chapter 6: Policymakers and providers - 223KB

• Chapter 7: Basic education services - 418KB

• Chapter 8: Health and nutrition services - 348KB

• Chapter 9: Drinking water, sanitation and electricity - 271KB

• Chapter 10: Public sector underpinnings of service reform - 306KB

• Chapter 11: Donors and service reform - 218KB

• Bibliographic notes, Endnotes - 126KB

• References - 271KB

• Selected World Development Indicators 2004 - 241KB